The best results are derived from quality services. N Health has become one of the fastest growing healthcare companies in the Nordics with an average annual growth of over 320% . As a privately-owned company, we aim to continue the firm’s healthy growth, which is supported by ensuring that the company’s doors remain open for new investors wanting to be part of our sustainable growth company. We are on a genuine mission to reshape the therapy industry in Europe.
Request N Health Annual Report 2022
As a Finnish, predominantly employee-owned company, N Health publishes its annual report on its own initiative to emphasize its transparency amongst its customers, partners, and other stakeholders.
N Health’s annual report includes information about the company’s strategy, values, and key financial and operational figures.
N Health has widely outperformed its competitors – we call this “The Execution Gap”
The years from 2020 to 2022 revolutionized many industries driven by Covid-19, and this includes the therapy field. The need for therapy services, the way therapy was provided, and the understanding of the magnitude of the mental health problem, were the biggest drivers for change. As an anecdotal example, N Health service companies, Noste and Äännekoulu, shifted their therapy sessions from clinic-based services to video connections in less than two weeks. This shift reshaped customer preferences, and altered therapists’ views on the efficiency of online therapy and telehealth regulation permanently. For N Health, the digital shift was the final validation of the chosen strategy, resulting in amazing growth in the number of new customers and therapists understanding the value proposition of N Health as an employer, service provider, or partner.
However, even bigger shift is happening now, when most European societies are struggling with their healthcare systems due to aging population, lack of healthcare personnel, and ever-growing demand for services.
Group revenue (pro-forma)
Annual growth
Number of clinics
Number of employees (therapists and admin)
Customer satisfaction
Digitalization rate
The group’s revenue has grown across all business units. N Health has also completed two acquisitions, the leading speech therapy company Äännekoulu in 2021 and Verve Terapia in 2023. Occupational therapy business was established also in 2023.
Mental health
Speech therapy
Online therapy
Occupational therapy
Mental health specialists
Speech and language therapists
Occupational therapists
Happi health therapists
The year 2023 was yet another year of growth, and in addition to solid growth in established therapy verticals, mental health and speech therapy, company succesfully launched occupational therapy business line, Toimintaterapia Noste. N Health remained committed to improving accessibility, availability, and affordability of therapy services while focusing on the well-being of individuals and society as a whole.
Financially, the company has grown steadily with over 70% CAGR in 2021-2023, and is one of the fastest growing healthcare companies in Finland.
While pressure on healthcare resources and costs impose challenges for 2024, we as a company are looking forward to the challenge to continue improving the healthcare ecosystem and N Health’s position in it.
Read more
Lauri Hasanen
Group CEO
We develop video appointment technology relentlessly, and we never settle for just replicating the clinic session experience into a digital format. Instead, we bring advancements to our clients’ therapy experience with additional interactions, customer feedback, and therapy tools. We also provide technology to external customers that need to modernize their own healthcare service to match with new customer and practitioner requirements.
Time and place independent mobile services are here to stay. Mobile applications and solutions provide an impressive level of security, user-friendliness, and accessibility that traditional online solutions have been missing. After the first wave of digitalization (video sessions), mobile solutions have been the fastest growing driver in healthcare. Mobile solutions are required even more notably in B2B services where accessibility and fast response times are mandatory to match the modern, hectic work-life requirements.
The customer’s experience is not limited solely to the standard of care itself but also all back and front office operations. With N Health’s tools, our own companies and our healthcare service provider clients are able to serve their customers across all online channels. Additionally, N Health has created its own innovative online payment service which offers seamless and transparent invoicing solutions, designed for the healthcare sector specifically.
In 2023, over 50% of all customer encounters were handled online within N Health therapy companies. Some previous prejudices and uncertainties morphed into enthusiasm for our customers and therapists, and as a result, we saved thousands and thousands of hours and kilometers spent in travelling to the clinics while improving our customers’ levels of satisfaction. Digital appointments are here to stay, and there are already countless therapists who have continued fulfilling their customer relationships online.
Video
N Health continues to build its reputation as the best place to work as a therapist while providing the most accessible therapy services to customers. Our goal is to maintain the firm’s position as a national leader in all therapy formats as we enter into and build the organizational infrastructure to enable continuous growth and development.
Our core strategy is to improve the availability, accessibility, quality, and affordability of therapy services by increasing the size of our clinic network, pushing for greater investments, and utilizing digital services to expand our range of therapy services to new geographic areas, therapy sectors, and customer segments.
As a healthcare provider, the environmental, social, and governance responsibility (ESG) is a core value of our company. We strive to ensure the safety and security of our employees, customers, clients, and partners in all situations.
Responsibility is emphasized even further in healthcare operations where data security, quality of treatment, competence development, and employee wellbeing are matters of honor to N Health and all of its subsidiaries.
Not every company is in position where they can achieve what we have the opportunity to achieve: we can directly improve our customers’ and society’s health by following the mission of the company: to improve the accessibility, availability, and affordability of therapy services.
We always encourage digital appointments and digital therapy materials whenever applicable and suitable for the customer.
We measure our employees’ and contractors’ satisfaction quarterly using eNPS and take immediate action for improvements based on the feedback we receive.
We purchase all end-user IT equipment second-hand to ensure that our employees have reliable and fit-for-purpose tools without causing any extra load on the environment.
We publish the company’s annual report on our own initiative to all stakeholders to increase the transparency and to share our knowledge to the industry, since we can’t solve the huge global healthcare problem alone. Please request a copy of our annual report summary by email to find out more.
Download Annual Review 2022
